Requests for City Services

Policy & Procedure LRIA050610

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Purpose and Scope

To establish a protocol by which the Loch Raven Improvement Association requests Baltimore City services, relating to sanitation, environment, lighting, street repair, housing, rodent extraction, animal control, abandoned vehicles, illegal parking, and similar concerns that affect the quality of life within the Association district.

Citizens within the LRIA district have the absolute right to individually request qualifying services from the City of Baltimore by accessing the 311 Call Center network.

The LRIA, however, shall be a community voice that will have greater impact upon resolution of such matters affecting the district as a whole.

Policy

There shall be a uniform procedure that the Loch Raven Improvement Association will use to request qualifying services from the City of Baltimore.

Procedure

1. Matters referred to the LRIA shall be reviewed by the LRIA Executive Board for relevance and urgency of such requests.

The Board may, at the request of the President, seek additional input from LRIA Executive Committee members.

2. The Board, or committee, shall approve or deny such requests as determined by the review.

A. Approval

The LRIA shall draft a memorandum to the appropriate City authority, requesting specific services relating to civic matters as outlined above.

The memorandum shall be forwarded the proper authority by postal mail, electronic mail, or hand delivery, based on context of the request.

The Secretary shall record the date and issue of the memorandum, assign a LRIA tracking number for reference purposes, and log the request as "pending".

B. Denial

The Secretary shall record the date and issue of the memorandum, reason for the denial, and log the request as "inactive".

3. The LRIA shall allow two (2) weeks, from the point of initial mail contact, for a response from the appropriate City authority and the decision thereof.

4. The LRIA will accept or reject the decision of the City authority.

A. Accepted

The LRIA shall draft and submit a letter of acknowledgement to the appropriate City authority.

The Secretary shall log the request as "closed".

B. Rejected

The LRIA shall resubmit the request for City services to the appropriate City authority, stating reasons considered valid for the second request.

The LRIA may elect to supercede the original City authority, based on the circumstances of the second request.

The Secretary shall record the date of the resubmission and log the request as "pending – 2nd request".

5. Upon satisfactory completion of the request for City services, the LRIA shall draft and submit a letter of acknowledgement to the appropriate City authority.

The Secretary shall record the date of such completion and log the request as "satisfied".

Approved by

President Date

Vice President

Date: 5/6/10

Revised: